FAQ

Booking and renting your ski equipment can quickly become a chore. Do you have a doubt or a question? Check out our FAQ to help you make the right choices. Don’t hesitate to get in touch!

You must enter the date of your first day of skiing.
For example, if you arrive at your apartment on Saturday afternoon at 15:00, you must enter the first day of skiing as Sunday.
The information you provide when making your reservation helps us to prepare the equipment, in order to reduce waiting time when you arrive at the store. We know that children are likely to grow, so we always adjust the equipment in the store, getting them try out the boots and making sure that the size of the reserved equipment is correct.
Your reservation will be prepared by our teams from the day before, depending on the equipment returns of the previous week. In order not to pay for extra day, you can go to the store after 15:30. NB: some weeks during school holidays, the stores will only be able to prepare your reservation after the store closes the day before, so in those cases you can collect your reserved equipment from 8:30 the next morning.
Cheque (bank cheque or holiday voucher): If you pay by cheque (bank cheque or holiday voucher), your reservation must be validated first, and this will be prepared in our store once payment has been received by mail and cashed. Make sure that your payment is sent sufficiently early with respect to your rental date (at least 8 working days, as validations are processed by our administrative department, which is open from Monday to Friday). NB: you will not benefit from the web promotion if your cheque is received after you go to collect the equipment, and in this case you will have to pay your rental directly in the store according to the current list price. Credit card: If you pay by credit card, you can make your payment up until the day before your arrival.
The e-mail address entered during the booking is either incorrect or inactive, or the confirmation voucher has been treated as spam by your email. If you still have not received this after checking your junk mail box, please contact us by e-mail. We will provide you with a new confirmation voucher.  
For any changes to a reservation, please contact us directly. These changes may result in a price change.